Navient Corporation and its subsidiaries, including Navient Solutions, LLC, are not sponsored by or agencies of the United States of America. If you can see your credit on this database, then it means that your credit is a federal student loan. I’m proud to be working for Navient, helping people with their student loans. If you are a Direct Loan borrower who had a balance on a FFELP loan that was made before July 1, 1993 at the time you received your first Direct Loan, or if you are a FFELP loan borrower who received loans before July 1, 1993, you may be eligible for additional deferments or your deferment options may be different from the deferments described above. If you are receiving Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) benefits. But social media postings show that borrowers are confused. This website uses cookies. Student Loan Debt Burden Forbearance Visit for detailed information on how to be reconsidered for loan forgiveness. For Post-Active Duty, if you were serving active duty in connection with a war, military operation, or national emergency, for the 13-month period following the conclusion of that service, or until you return to college or career school on at least a half-time basis, whichever is earlier. Need help? If you have a student loan, there’s a good chance that Navient is your student loan servicer. Deferment is a period when you postpone making payments on your loan. The lender is the U.S. Department of Education ... rather than a bank or other financial institution. Navient has, in the past, been willing to offer and accept settlement offers on student loans.But its willingness to do so depends on two things: whether the loan is federal or private and whether the loan is in good standing. Navient faces a number of lawsuits by the Attorney Generals of Washington, Illinois, Pennsylvania, and CFPB (Consumer Financial Protection Bureau). The Public Service Loan Forgiveness (PSLF) Program forgives the remaining balance on your Direct Loans after you have made 120 (10 years) qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer. General Forbearance © 2020 Navient Solutions, LLC (NMLS #212430). Find out whether you qualify due to your job or other circumstances. They are also the largest student loan servicer in the US, servicing more than 10 million customers with over $300 billion in student loans. WARNING – This system may contain U.S. Government information, which is restricted to authorized users ONLY. This system and equipment are subject to monitoring to ensure proper performance of applicable security features or procedures. Phone numbers and addresses are provided for payments, general correspondence, and submitting documents. Most student loans are federal. More than 400,000 customers pay off their student loans each year with the help of Navient’s customer service and online tools. You may be eligible if you are experiencing temporary hardship related to financial difficulties, change in employment, medical expenses, and other situations. If you're repaying federal student loans in an Income-Driven Repayment (IDR) plan, each year you need to re-certify your plan by providing updated income documentation and certification of your family size. All rights reserved. But if you’re still unsure about whether your student loan is federal or private, the best way to find out is by logging into with your FSA ID. Mandatory Forbearance Download the latest versions: CORA – powered by Artificial Intelligence (AI) – can help you find the right repayment option for your situation. Federal student loan flexibilities for the COVID-19 emergency have been extended through Jan. 31, 2021. You're eligible if you're enrolled at an eligible school at least half time or in a graduate fellowship program. Waiting out the statute of limitations can be emotionally tough, but a reality. Forbearance is a period during which your monthly loan payments are temporarily suspended or reduced. You should weigh the advantages and disadvantages before you take this action. We’re committed to contributing to the social and economic well-being of our local communities, to supporting a culture of integrity and equality in our workforce, and to integrating environmental responsibility into our business.